FAQs - The Rusted Nail – The Rusted Nail Boutique

Frequently Asked Questions

STORE LOCATIONS:

Crossroads Vendor Market - 8804 Caroma Street, Olive Branch, MS 38654

Sugar Magnolia - 1919 University Avenue, Oxford, MS 38655

Local Pickup - Porch Pickup - 2136 Belmarie Dr. Southaven, MS 38672 or

One of Our Two Store Locations.

 

RETURN POLICY:

ITEMS PURCHASED ONLINE CAN NOT BE EXCHANGED. ITEMS CAN BE RETURNED WITHIN 14 DAYS OF PURCHASE FOR STORE CREDIT.  ITEMS MUST BE UNWORN WITH TAGS. STORE CREDIT IS GOOD FOR ONE YEAR.

 

Q: CAN I RETURN/EXCHANGE ITEMS THAT I BOUGHT ON SALE?
A: All sale items are FINAL SALE and can't be returned or exchanged. Please see our Store Policies for our full return policy.

 

Q: HOW CAN I CHANGE SOMETHING ON MY ORDER?

A: If you need to change or cancel your order, please contact us immediately. We usually process all orders within 1-2 days, and once your order is processed, we will be unable to make any changes to it. Email or Text us at: 901-568-3720 or therustednailcollection@gmail.com

 

Q: WHERE DO I RETURN MY ITEM(S)?
A: Ship Back to - The Rusted Nail Boutique, 2136 Belmarie Dr. Southaven, MS 38672


Q: HOW DO I RETURN MY SHOES?

A. We do not accept shoes returned with postage stickers on the original shoebox. When shipping returns, shoeboxes must be placed inside a larger packaging box.


Q: I ORDERED THE WRONG SIZE. CAN I MAKE AN EXCHANGE? 
A: Due to the limitations of our website, no online orders can be exchanged.


Q: CAN I ADD ANOTHER ITEM TO AN ORDER I JUST PLACED?
A: We can't add items to an existing order. However, we’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order. Please contact us after placing an additional order so that we may combine your shipments.

 

Q: WHAT SIZE SHOULD I ORDER?
The Rusted Nail clothing comes from many different manufacturers, so we do not have a set size chart. Descriptions & measurements of each product are online. If you need more help with sizing, do not hesitate to contact us at  901-568-3720 or email us at therustednailcollection@gmail.com


Q: I'M UNSURE OF MY SIZE, OR I HAVE A 'FIT' QUESTION. HELP?
A: Please see our Size Chart for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email us, or text us at  901-568-3720 , and we'll be happy to assist you.


Q: I'M IN LOVE WITH SOMETHING THAT'S SOLD OUT IN MY SIZE! WHAT CAN I DO?
A: New items can sell out quickly! But if you see something you absolutely have to have, just send us an email with your request and if there's any way possible, we'll try to reorder it for you.


Q: HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
A: Your return will be processed within 5-7 business days once we receive your package. You will be notified the amount of your store credit via email at the address you listed on your account as soon as your return is processed.


Q: WHEN WILL MY ORDER SHIP?
A: Your order will ship within 4-5 business days. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when placing your order. Please be patient with us, shipping times may be longer due to carrier delays.


Q: WHERE IS MY ORDER CONFIRMATION?
A: You will receive an email confirmation when your order ships to the email address provided at checkout. If you didn't receive a confirmation, please check your spam folder.


Q: WHY WAS MY ORDER CANCELLED?
A: In the rare case that an item you ordered suddenly became out of stock and is no longer available, you will be contacted within 24 to 48 hours about the cancellation.


Q: I RETURNED AN ITEM. HOW WILL I RECEIVE MY STORE CREDIT? 
A: After we process your return, you will receive an email with your store credit attached. Simply use the code provided at checkout on future orders, and your credit amount will be deducted from the final total. If the entire store credit isn't used, the remainder will go back into your account to be used on other future purchases.


Q: DO YOU HAVE GIFT CARDS AVAILABLE? 
A: We do offer gift cards! Just Click the Gift Card link to purchase. 

 

Q: ARE YOU HIRING?
A: Not at this time
 
ONLINE PRIVACY POLICY AGREEMENT May 18, 2023 Droke Enterprises ( The Rusted Nail) values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Droke Enterprises of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards. We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Droke Enterprises decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner. This Policy applies to Droke Enterprises, and it governs any and all data collection and usage by us. Through the use of therustednailinc.com, you are therefore consenting to the data collection procedures expressed in this Policy. Please note that this Policy does not govern the collection and use of information by companies that Droke Enterprisesdoes not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected. Specifically, this Policy will inform you of the following 1. What personally identifiable information is collected from you through our website; 2. Why we collect personally identifiable information and the legal basis for such collection; 3. How we use the collected information and with whom it may be shared; 4. What choices are available to you regarding the use of your data; and 5. The security procedures in place to protect the misuse of your information. Information We Collect It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as: · Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested. · Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. In addition, Droke Enterprises may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. Droke Enterprisesmay also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy. Why We Collect Information and For How Long We are collecting your data for several reasons: · To better understand your needs and provide you with the services you have requested; · To fulfill our legitimate interest in improving our services and products; · To send you promotional emails containing information we think you may like when we have your consent to do so; · To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; · To customize our website according to your online behavior and personal preferences. The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy. Use of Information Collected Droke Enterprises does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. Droke Enterprises may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from therustednailinc.com Droke Enterprises may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Droke Enterprisesuses various third-party social media features including but not limited to Facebook, Instagram, Tik Tok and other interactive programs. These may collect your IP address and require cookies to work properly.These services are governed by the privacy policies of the providers and are not within Droke Enterprises's control. Disclosure of Information Droke Enterprises may not use or disclose the information provided by you except under the following circumstances: · as necessary to provide services or products you have ordered; · in other ways described in this Policy or to which you have otherwise consented; · in the aggregate with other information in such a way so that your identity cannot reasonably be determined; · as required by law, or in response to a subpoena or search warrant; · to outside auditors who have agreed to keep the information confidential; · as necessary to enforce the Terms of Service; · as necessary to maintain, safeguard and preserve all the rights and property of Droke Enterprises. Non-Marketing Purposes Droke Enterprises greatly respects your privacy. We do maintain and reserve the right to contact you if needed for nonmarketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Droke Enterprises products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice. Children under the age of 13 Droke Enterprises's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website. Unsubscribe or Opt-Out All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to therustednailcollection@gmail.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Droke Enterprises will continue to adhere to this Policy with respect to any personal information previously collected. Links to Other Websites Our website does contain links to affiliate and other websites. Droke Enterprises does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website. Notice to European Union Users Droke Enterprises's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy. Security Droke Enterprises takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control. The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. In addition, Droke Enterprises is a licensee of TRUSTe. The website is also secured by VeriSign. Acceptance of Terms By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes. How to Contact Us If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address. Email: therustednailcollection@gmail.com Telephone Number: 901-568-3720 Mailing Address: Droke Enterprises 8804 Caroma St Olive Branch, Mississippi 38654 GDPR Disclosure: If you answered "yes" to the question Does your website comply with the General Data Protection Regulation ("GDPR")? then the Privacy Policy above includes language that is meant to account for such compliance. Nevertheless, in order to be fully compliant with GDPR regulations your company must fulfill other requirements such as: (i) doing an assessment of data processing activities to improve security; (ii) have a data processing agreement with any third party vendors; (iii) appoint a data protection officer for the company to monitor GDPR compliance; (iv) designate a representative based in the EU under certain circumstances; and (v) have a protocol in place to handle a potential data breach. For more details on how to make sure your company is fully compliant with GDPR, please visit the official website at https://gdpr.eu. FormSwift and its subsidiaries are in no way responsible for determining whether or not your company is in fact compliant with GDPR and takes no responsibility for the use you make of this Privacy Policy or for any potential liability your company may face in relation to any GDPR compliance issues. COPPA Compliance Disclosure: This Privacy Policy presumes that your website is not directed at children under the age of 13 and does not knowingly collect personal identifiable information from them or allow others to do the same through your site. If this is not true for your website or online service and you do collect such information (or allow others to do so), please be aware that you must be compliant with all COPPA regulations and guidelines in order to avoid violations which could lead to law enforcement actions, including civil penalties. In order to be fully compliant with COPPA your website or online service must fulfill other requirements such as: (i) posting a privacy policy which describes not only your practices, but also the practices of any others collecting personal information on your site or service — for example, plug-ins or ad networks; (ii) include a prominent link to your privacy policy anywhere you collect personal information from children; (iii) include a description of parental rights (e.g. that you won't require a child to disclose more information than is reasonably necessary, that they can review their child's personal information, direct you to delete it, and refuse to allow any further collection or use of the child's information, and the procedures to exercise their rights); (iv) give parents "direct notice" of your information practices before collecting information from their children; and (v) obtain the parents' "verifiable consent" before collecting, using or disclosing personal information from a child. For more information on the definition of these terms and how to make sure your website or online service is fully compliant with COPPA please visit https://www.ftc.gov/tips-advice/business-center/guidance/childrens-online-privacy-protection-rule-six-stepcompliance. FormSwift and its subsidiaries are in no way responsible for determining whether or not your company is in fact compliant with COPPA and takes no responsibility for the use you make of this Privacy Policy or for any potential liability your company may face in relation to any COPPA compliance issues.